Terms of Service

Last updated: October 8, 2026

These terms govern the use of Store Management, a service provided by GARAHELP COMPANY, a private company registered in Bujumbura, Burundi ("we"). By ordering or using the service, you ("the Customer") accept these terms.

1. The service

Store Management is a subscription-based store management service: stock, sales and expense tracking, automatic reports (for example via Telegram), and a Profitability Simulator available through a personal link. We set up the service for each store using the information the Customer provides.

2. License, price and payment

The license is granted per store for one (1) year, at USD 1,000 per store per year, excluding any applicable taxes. Payment is processed by our authorized reseller (Merchant of Record), Paddle, which handles billing, payment methods and applicable taxes. We do not receive or store card numbers.

A 14-day free trial is offered. At the end of the trial, unless cancelled, the first payment is charged automatically and the subscription starts. It then renews every year, unless cancelled before the due date, at the rate announced in advance. Payments are non-refundable except in the cases set out in the Refund Policy.

3. Access, suspension and termination

Access to the service and the simulator is personal and non-transferable. The simulator link must not be shared with third parties. We may suspend access for non-payment, license expiry, fraudulent use or link sharing. Access is restored once the situation is resolved. The Customer may cancel at any time; access remains active until the end of the paid period.

4. Maintenance and support

Fixes for defects in our own service and security updates are included, without limit. Maintenance interventions requested by the Customer (for example: configuration changes, data correction or re-import, bulk product additions, reconfiguration, training) are included at a rate of two (2) free interventions, during the first license year only. Any other intervention (from the third one in the first year, and all of those in later years) is charged USD 100 per intervention, announced to and accepted by the Customer before it is carried out. Free interventions not used by the end of the first year are forfeited.

5. Customer obligations

The Customer provides accurate information, protects their access, uses the service lawfully and does not attempt to extract, copy or circumvent the way it works (code, formulas, calculations).

6. Simulations and results

The Profitability Simulator and reports produce indicative estimates based on the figures entered by the Customer. They are not financial advice, legal advice or a guarantee of results. The Customer remains solely responsible for their investment decisions.

7. Intellectual property

The service, its code, calculations, templates and documentation remain the property of GARAHELP COMPANY. The Customer keeps ownership of their own data (products, prices, sales).

8. Availability and liability

We do our best to keep the service running but cannot guarantee uninterrupted availability (maintenance, third-party provider outages). To the extent permitted by law, our total liability is limited to the amount paid by the Customer for the current period, and we are not liable for indirect losses (lost profits, data loss from external causes, etc.).

9. Personal data

Data processing is described in our Privacy Policy.

10. Changes to these terms

We may update these terms; the version in force is the one published on this page with its update date. Material changes are announced by email.

11. Governing law and disputes

These terms are governed by Burundian law. In case of a dispute, the parties first seek an amicable solution; failing that, the competent courts of Bujumbura have sole jurisdiction, subject to the mandatory consumer rights in the Customer's country.

12. Contact

GARAHELP COMPANY, Bujumbura, Burundi — garahelpcompany872@gmail.com